Possible Solution:
Check to see if the power cord is plugged into the power wall outlet. If so, test the wall outlet with a different, functioning piece of equipment to see if the outlet is supplying power. If the clock still shows nothing on the display, please contact Technical Support for further assistance.

Please note: When the primary power is lost, the terminal will operate for a minimum of 6 hours under power from the back-up battery backup. To activate the back-up battery, press the battery button on the terminal keypad. The battery will automatically disconnect after a terminal transaction is completed and must be reactivated before each transaction.

Possible Solution:
If you are using Modem or TCP/IP communication, ensure that a proper communication cable is correctly plugged into the NET connector. If the communication is through a serial port, please make sure that the correct cable is plugged into the HOST connector. Check the cable for damage and replace it if necessary. Lastly, try replacing the cable with a new one to see if that solves the problem.

If the host still cannot communicate with the terminal, the communication parameters in the terminal and host may be incorrect. Make sure that your communication parameters are the same in both the Terminal and Host. After verifying that the communication settings are correct and you are still unable to communicate, please contact Technical Support for further assistance.

Possible Solution:
The terminal may be programmed to block keyboard input. In the host communication settings, check the "Open Keyboard" parameter and resend an update to the terminal.

Possible Solution:
The reader may be using incorrect encoding. Please make the host software is using the correct encoded medium (barcode or magnetic stripe) and then resend the settings to the clock terminal.

After setting the correct encoded medium, if there is still no response from the terminal after swiping a badge, reset the terminal by unplugging the power completely. Wait for a few seconds then plug the unit back into a power source. Try swiping the card again. If there is still no response, please contact Technical Support for further assistance.

Possible Solution:
The badge may have been swiped incorrectly. Please swipe the badge with the encoded medium (barcode or magnetic stripe) facing right, and make sure the card is properly seated inside the slot.

If another error message is displayed, the badge may be defective. Test by swiping another badge. If the alternate badge works, the problem is with the reader. Try cleaning as follows:

• magnetic stripe readers: use a Synel Head Cleaning Card (pre-moistened with isopropyl alcohol), which can be ordered from Synel Technical Support.
• barcode readers: use a tissue or an air-spray can to remove dirt build-up on the lens; biometric fingerprint scanner: use only a soft cloth.

Note: Please refer to the maintenance section of your Synel product manual for complete recommended maintenance procedures.

If the badge is not defective and the reader is clean, but the unit still displays the error message when swiping, the reader may be defective. Please contact Technical Support for further assistance.

Possible Solution:
Reset the terminal by unplugging the power completely. Wait for a few seconds then plug the unit back into the power source. Place finger on fingerprint sensor and try again. If there is still no response, please contact Technical Support for further assistance.

Possible Solution:
First, try scanning again, making sure that the finger being scanned is aligned correctly with the fingerprint sensor. Use the ridge-lock at the bottom of the sensor pad as a finger placement guide. Ensure that medium pressure is applied when making contact with the sensor. (Too much pressure may cause smudging of the fingerprint, and too little pressure may not allow the sensor to fully recognize the presence of the finger.)

If the finger appears to be placed correctly but an error message still appears, try washing hands thoroughly, drying them completely (the FPU cannot get wet!) and trying again. If the finger is still not recognized, perhaps the employee's fingerprint has not yet been enrolled in the system. Follow the instructions on enrolling an employee. If these suggestions are still ineffective, please contact Technical Support for further assistance.