Installation & Support: Our Engineers, Your Site, No Subcontractors
Synel employs its own installation and support engineers across the UK. No subcontractors, no call centre queues. Direct access to people who know your system.
The reality today
You bought a time and attendance system and a box arrived. Nobody came to install it. When you called support, you waited 45 minutes then spoke to someone who had never seen your configuration. The ticket sat open for days. Eventually a subcontractor turned up who had never used the system before.
Our Engineers
Synel staff, not subcontractors. They know our systems because they work with them daily.
Proper Installation
Site survey, professional installation, on-site configuration and training included.
Direct Support
Call and speak to someone who knows your system. No call centre, no scripts.
Fast Resolution
Remote diagnostics resolve most issues immediately. On-site visits when needed.
Key Features
Everything you need, built in.
How Access Control Works
Secure your site with a straightforward setup and ongoing management.
Survey
Site survey assesses infrastructure, placement and integration requirements.
Install
Our engineers install hardware, run cabling and mount terminals.
Configure
System configured to your shift patterns, rules and reporting needs.
Train
On-site training ensures your team is competent before handover.
Support
Direct phone and remote support. On-site visits when needed.
Built for Your Sector
About Installation & Support
Most time and attendance providers ship boxes and leave you to it. When something goes wrong, you join a call centre queue and explain your problem to someone reading from a script. Synel operates differently. We employ our own engineers who install, configure and support your system directly.
Our Own Engineers
Synel employs installation engineers across the UK. They are Synel staff, not subcontractors. They know our hardware and software inside out because they work with it every day. When they install your system, they configure it properly from day one.
Proper Site Surveys
Before installation, we survey your site. We check network infrastructure, power availability, terminal placement and environmental factors. For access control, we assess door types, lock requirements and integration points. This preparation prevents problems during installation and ensures the system works correctly from go-live.
Professional Installation
Our engineers handle the physical installation, cabling, terminal mounting and system configuration. They test everything on site before handover. You get a working system, not a box of parts with an instruction manual.
Training Included
Installation includes on-site training for your administrators. We show you how to manage employees, run reports, handle exceptions and maintain the system day-to-day. Your team is competent before we leave site.
Direct Phone Support
When you call Synel support, you speak to someone who knows your system. No call centre queue, no script readers, no ticket numbers that disappear into a void. Our support team can access your system remotely to diagnose issues and often resolve problems while you are still on the phone.
Dedicated Account Management
Larger customers get a dedicated account manager who knows your business, your configuration and your history. When you need help, you contact someone familiar with your setup, not a random support agent.
On-Site Support When Needed
Most issues resolve remotely. When they do not, our engineers come to site. Because they are Synel employees covering defined regions, response times are predictable. No waiting for a subcontractor to become available.
30+ Years Experience
Synel UK has operated for over 30 years. We have seen every configuration challenge, every integration problem, every edge case. This experience means faster problem resolution and better advice during implementation.
450+
Staff managed
17
Target sites
““We highly value having access to a dedicated Account Manager who we can speak to if we have any queries. This gives us peace of mind in knowing that we do not have to join a queue, as is often the case with other suppliers, to speak to someone at a central call centre, who may not be familiar with our way of working.”
Elize Germishuizen
Payroll Manager, Fennies Nurseries
See how Fennies Nurseries transformed their operations with Synel.
Related Access Control Solutions
Explore more solutions that work together.
Clocking Systems
Flexible clocking systems that match your environment and keep attendance data reliable.
Door Entry Systems
Centralised door control with real-time visibility across single or multi-site estates.
Rules Engine
Automatically apply complex pay rules to clocked hours without spreadsheets or errors.
Access Control FAQs
Common questions about access control answered.
How long does implementation take?
Implementation timelines vary by project scope.
A single-site time and attendance deployment typically takes 2-4 weeks from survey to go-live. Multi-site or integrated access control projects may take 6-12 weeks.
Synel provides dedicated project management and on-site installation by our own engineers, not subcontractors.
Do you provide on-site support?
Yes. Unlike many competitors who rely on third-party installers, Synel employs our own team of engineers across the UK.
We handle installation, training and ongoing support directly. This means faster response times, consistent quality and engineers who know your system inside out.
Is Synel available as cloud or on-premise?
Both. You can choose SaaS (cloud-hosted) for easy scalability, automatic updates and reduced hardware costs. This is particularly useful for multi-site organisations.
Alternatively, choose on-premise installation if your organisation requires local server control and data sovereignty.
Both options provide the same functionality. The choice depends on your IT infrastructure preferences and policies.
Do clocking terminals work if the internet goes down?
Yes. Synel's data capture devices feature offline mode. If network connectivity is lost, terminals continue to verify users and store clocking data locally using their built-in memory.
Once connection is restored, data automatically uploads to the central server. No records are lost.
Devices also include battery backup to maintain operation during power outages, typically for up to two hours.
Talk to us about installation and support
Book a demo to see how Synel can streamline your operations and deliver measurable ROI.
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