Privacy Statement
How we collect, use and protect your personal data under UK privacy legislation.
Last updated: 23 June 2024
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following:
- Contact — through phone, mail, email and/or web forms
- Registering an account
- Newsletters
- To support services or products that a customer wants to buy or has purchased
- Compiling and analysing statistics for website improvement
- Deliveries
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes as outlined in our data processing agreements.
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
The security measures we use consist of:
- Login Security
- DKIM, SPF, DMARC and other specific DNS settings
- (START)TLS / SSL / DANE Encryption
- HTTP Strict Transport Security and related Security Headers and Browser Policies
- Website Hardening/Security Features
- Vulnerability Detection
- Security measures of hardware that contain, or process personal data
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of them.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for
- Right of access: You have the right to access your personal data that is known to us
- Right to rectification: You have the right to supplement, correct, have deleted or blocked your personal data whenever you wish
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted
- Right to transfer your data: You have the right to request all your personal data from the controller and transfer it in its entirety to another controller
- Right to object: You may object to the processing of your data. We comply with this, unless there are justified grounds for processing
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Automated decision-making
We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programmes or systems without human intervention.
Prospecting business-to-business contacts that may require our services for their own business compliance and security needs.
10. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Jersey Office of The Information Commissioner
2nd Floor, 5 Castle Street, St. Helier, Jersey JE2 3BT
Guernsey Data Protection Authority
St Martin's House, Le Bordage, St. Peter Port, Guernsey GY1 1BR
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Synel Workforce Management Solutions
Transputec House, 19 Heather Park Drive
Wembley HA0 1SS, United Kingdom
Email: technical.support@syneluk.com
Phone: +44 20 8900 9991