Sell it as yours
Your brand on the box, your price list, your invoice. Synel stays in the background. Your customers only ever see you.
Powered by Synel · Hardware partner programme
Your platform.
Our terminals.
One product.
Face recognition clocking terminals that plug into your API, sold under your brand, installed and supported by Synel. Fifteen years of doing this for partners, thousands of devices in the field, and your name on every one of them.
- 1,000sof partner devices in the field
- 15 yrsrunning hardware for partners
- 34+countries with Synel support
Terminal 0412 · online · firmware 4.2
Face match 0.3s · clock in accepted
Trusted to support the brands our partners run on Synel hardware
The gap in every HR platform
Hourly teams still clock in at a wall.
Somebody has to own the wall.
Scheduling, payroll and engagement live in your software. The moment a customer runs shifts, they ask for a terminal: something on the wall that proves who turned up and when. Building a hardware business to answer that takes years. Partnering with one takes a quarter.
Plug in, don't build
Synel supplies the integration layer that talks to your API. You host it, you own the data, your product stays your product.
Install and support without a field team
Synel installs and commissions every terminal and takes second and third line support, back-to-back with the SLAs you already sell.
Remote device management
Every terminal, on one screen, from anywhere.
Thousands of devices across hundreds of sites is only a problem if you have to visit them. Synel terminals are managed from the centre: health, configuration, firmware and enrolments are all pushed remotely. Most issues are fixed before a customer notices, and nobody books a van.
- Live fleet view. Every device, every site, online or not, in one list.
- Remote config and firmware. Change a setting or roll out an update across 2,500 terminals in one push.
- Enrol once, works everywhere. Templates sync to the devices a person is allowed to use.
- Diagnose before dispatch. Logs, status and remote restarts cut site visits to the genuine hardware faults.
- Alerts into your help desk. Your first line sees what we see.
Support everywhere
Your customers open sites.
We're already there.
Synel is a global group: head office in Israel, subsidiaries in the UK, France, Sweden and the USA, and distributors in more than 34 countries. When a partner's customer opens in a new city, the hardware and the engineers are usually local.
- 34+countries
- 5group companies
- 120k+installations worldwide
Second and third line, wherever the site is You
First line
Your help desk, your voice, your ticketing. Customers never learn there is a second company behind the terminal unless you want them to.
Synel
Second and third line
Engineers, remote fixes, advance replacement units and on-site visits where a device genuinely needs hands on it. Back-to-back with the SLAs you sell, so your promise to the customer is our promise to you.
How the partnership works
Four moving parts. We own three of them.
- 1
Integrate
Synel builds and maintains the integration layer against your API. Clock events, schedules and people flow both ways. You host it.
- 2
Sell
You quote, sell and invoice the hardware as part of your platform. Your margin, your terms, your customer relationship.
- 3
Install
Synel ships, installs and commissions on site, in the UK directly and through the group and its distributors elsewhere.
- 4
Support
You take first line. Synel takes second and third, remotely first, on site when needed, with devices managed from the centre throughout.
Partner story
15 years. 2,500 terminals.
One partner.
Fourth is the workforce platform behind a large slice of UK hospitality: scheduling, payroll, HR, time and attendance, engagement and inventory for hotels, restaurants, leisure and retail. What it did not have, 15 years ago, was anything on the wall to collect who actually turned up.
Synel filled that gap and never left. The estate started on fingerprint terminals and has moved almost entirely to face recognition, with the same integration layer feeding Fourth's hosted platform throughout. Fourth sells the devices, runs first line support from its own help desk and owns the customer. Synel installs, supports second and third line back-to-back with Fourth's SLAs, and keeps around 2,500 terminals healthy from the centre.
For mobile and multi-site staff, the Synel app clocks people in and out by geolocation and handles time-off requests, so the hardware and the app behave as one product inside Fourth.
“Our customers don't think of the terminal as a separate product, and that's the point. Synel installs it, keeps it running and sits behind our SLAs, so to a hotel or a restaurant it is simply part of Fourth.”
Head of Customer Operations, Fourth · draft wording, pending approval
The kit
Terminals your customers will be happy to put on the wall.
Synergy 5 Face
5 inch touchscreen, face recognition in under a second, card and PIN as fallbacks. The workhorse of our largest partner estate.
Full spec
Synergy 10 Face
10 inch screen for busy entrances and front-of-house, with room for your branding and messaging on the display.
Full spec
The app
Geolocation clock in and out for mobile and multi-site workers, plus time-off booking, inside your product's experience.
All hardwarePartner with Synel
Put Synel inside your platform.
Tell us about your platform and where your customers are. We'll come back within one working day with a view on fit, and a conversation with the people who run our existing partnerships.
- Built for HR, payroll and workforce platforms
- UK direct, global through the Synel group
- No minimum volumes to start the conversation
Thanks, we've got it.
Someone from the partnerships team will be in touch within one working day. In the meantime, the partner story above is the best picture of how this works in practice.