Boost customer service & manage a diverse workforce

Employee productivity standards are directly proportional to customer satisfaction.

However, customer satisfaction is the greatest challenge of the retail industry.

Hiring the right people for the varied roles in the retail industry and effectively managing this largely diverse workforce is an absolute necessity to achieve the satisfaction of customers without going overboard on the budget.

Synel UK’s Time and Attendance System enables businesses to do exactly that – by boosting the quality of customer service through better workforce management.

Enabling better scheduling: Synel enables efficient scheduling of employees based on the required skill-set to occupancy rates.

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Improving accuracy of forecasts
Managing labour costs
Monitoring productivity
Eliminating fraudulent time practices
Keeping you compliant

Learn more about workforce management.

Managing absences
Tracking sales
Managing entitlements and accruals
Preventing over-budget expenditure

Synel Workforce Management Solutions

Trusted by leading retailers

Testimonial

“Synel are an excellent partner, easy to work with, and great service.”
Chris Storey, Project and Programme Manager, IT Delivery at Sainsbury’s Supermarkets

Read the Poundland Case Study